Jurong Bird Park Essay

1.0INTRODUCTIONThe break up of the bill is research the theory and theories nighwhat the chitchator behavior. This report is related to the concept of target market segment, motivation, and expectation, interpretation, satisfaction and risk analysis. Our group chooses JURONG BIRD third estate to do the case cultivation. The reasons why our group chooses this hooks argon we involve to study to a greater extent acquaintance active the raspberry and there be approximately recreation activities in the hushing third estate, we git enjoy it and study k like a shotledge. The purpose of the report is to evaluate the cristal pull in professional familiarity, services of the attraction and research whether there live with risk factors.2.0DESCRIPTION OF interferenceWe have cardinal members in our group. Our circle is as educational voyage. We choose Jurong shucks leafy vegetable (refer to appendices A) to visit because we interestedabout the raspberry bush and we wa nt to meet more greetledge about raspberry bushs and do the case study. We washbowl study and suffer in the bird leafy vegetable. Before we go there, we hired eternal twist contribute from travel agent because it does not provide tour guide in the bird park. The tour guide is get upd Wanling. (refer to appendices C) She is a Singaporean. Then we go to buy the ticket. (refer to appendices B). The tour guide elicit lead us to visit the bird park and thatched roof us fellowship about the bird. The tour guide is going with us for 2 hours.3.0TARGET MARKET SEGMENTThe bird park is focus on different tourist such as the family tourist, the educational tourist and foreign tourist and. As for us, we are educational tourist, we go to Bird Park because we want to know more knowledge about the bird and do the case study for family, parents take their children to meet in the bird park, and some lot are fire the bird, so they would result to go there to play.4.0MOTIVATIONIn1943, Mas low proposed the theory on hierarchy of call for based on deficiency and growth involve. He set up the human essential in ascending order of physiological necessitate like water and food in life safety claims which is the need for security the need for belongingness such as love, friendship egotism need which is the need for recognition and esteem and the final need for self-actualization which is the need for self fulfillment and to force use of the approximately unique abilities. (Ifedili & Ifedili, 2012) (refer to appendices H)We go to Bird Park because of our self-actualization need we never go to the bird park, we want to visit the bird park, we interest about the bird and want to learn more knowledge about the bird. We in like manner can play with bird we can feed the food for bird like parrot. This is interesting we can study more knowledge about and enjoy the travel.5.0EXPECTATIONExpectation have been produced in response to the assessment they may shape the individ uals view of his or her travel experience as attention is now crystallized and features perhaps not previously considered. (Pearce, 2005) Expectiation is what we want to see the palce or things. Before we go to the bird park, we hope the tour guide is complaisant and have interactive with us there are some fine-looking views in the bird park and the service provider is good.6.0INTERPRETATION6.1Principles of interpretation recital is classical for tourist management it can promote the understanding, positive impression, admiration. For example, it can teach visitor protect the historical relic, it also can teach more knowledge for visitor and change their attitude and behavior. (Rabotic, 2010)Interpretation is directly or indirectly through different media and means such as stand for, poster, exhibit, sketch, audio, visual guide, marked tourist trails and travel guide. Face-to-face interaction and communication surrounded by tourist and tourist guide during a visit to the site is include in direct or personal interpretation. (Rabotic, 2010)The tour guide is friendly. The tour guide introduced the bird park for us. good turn guide as a leader and proclaim the knowledge about bird in detailed. spell guide has evanesce with us, when we askes some questions, she answers us clearly.In the bird park, it aslo has cleraly heraldic bearing sign (refer appendices E) , it use bright colour, picture and obvious words, I can clearly see it and know which get into we want to go, what kinds of bird in that place. Without tourist guide, If we do not know the where we are, we can search the map (refer appendices D) and congnitive mapping. (refer appendices F) It use symbol pircure to represent the place, I look at it, I can clearly know how can get to the place. There are interpretation panels (refer appendices G) inevery place in bird park, it interprter what kind of the bird is, how does it groe up, what place it born and so on. I can cleatly know more about thebir d. Tourist guides interprtation, map, direction sign, cognitive mapping and interprtations panels are good ways to help me understand more about the bird and pull up stakes not be lost in the bird park.6.2Evaluation of the tour guideTour guides duties and responsibilities are examined by the volt roles. The five roles are the leader, the educator, the public relations representative, the host and the conduit. These roles are utilize to treat the professionalism of the tour guide. The leadership role is the most important perspective of the responsibilities of guide. Tour guide need to control the tour and interaction with traveler. traveler can learn knowledge from travel. Tour guide is as educator, he/she must be knowledgeable. The public relation is also as important role of tour guides work.The tour guide is as ambassadors, he/she represent her/his organization, she/he needs to protect the environment and culture. When she/he communicates with traveler, she/he needs to know w hat should say, what should not say. The tour guide need to as host, they need to create an environment that can make people feel comfortable and enjoy it. The tour guide need to make the best for people, make the traveler feel satisfy. The tour guide as conduit is important for the visitor, local culture, and the travel experience rather than to focus on the guides performance. (Reinhold, 1993)As for our tour guide, Wanling is friendly she introduced herself first, then communicate with us, she as a leaded to lead us to visit the bird park, she lead us go around the bird park and tell us the knowledge about different kinds of bird, when we ask she some questions about the bird, she answer interesting and professional, she is as educator, teach us more knowledge about the bird. I think she is a good tour guide because before we go to bird park, we just know there willing have many different kinds of bird, we not really know the name and knowledge of the bird, after she interpret an d we ask her questions then she answers in detailed, we know more about the bird. If evaluate the tour guide 1-10 marks, 10 is the highest mark, I will give her 7 mark.7.0SATISFACTIONSatisfaction is perception higher than expectation. approximate satisfaction level need through three classes affective, cognitive, and behavioral (or conative). The most critical in the formation of satisfaction is affective evaluation. Satisfaction is make by emotional evaluations like feelings, emotions and moods. (Wicks & Roethlein, 2009)I feel satisfy in the tour because Wanling is friendly and her interpretation of bird is interesting and professional. The environment in the bird park is beautiful (refer to appendices A), and there are some interesting activities such as go around the bird park by train, feed the bird. We go to feed the bird, it is fun, the bird is lovely. (refer to appendicesI). In bird park, it also have souvenir shop, and it has services of taking mental picture. I went to t ake photo and pay it, the photo is nice and as good souvenir. (refer to appendices J)8.0RISK ANALYSIS OF THE TOURThe guide/leader may also become a marking for risk and safety. (Wang, Jao, Chan & Chung, 2010) There are three main aspects of risk naming of the sources of risks, Judgement of Probability and Analysis of the consequences. (Steene 1999) There three types of risk, time, physical and scotch risk. In Bird Park, when you go to feed birds, sometimes the bird will peck you, you will be disadvantage, and it will have some virus, it will make people be sick. People also will hurt the bird when they casual touch or catch the bird. These are some risk factor in the Bird Park Tour.9.0CONCLUSION AND SUMMARYTo add together up, the report focus to analysis the related concepts in the bird park tour. The interpretation is the most important part, people can know the knowledge and more things through the tour guide, directional sign, map and so on. valuate the tour guide need to b ase on their professional knowledge, attitude, and social skill. As we research, we found the tour guide and the service in Bird Park. I think I will go to bird park again.10.0BIBLIOGRAPHY1. Ifedili, C. J., & Ifedili, C. I. (2012, May). PERCEPTION OF MASLOWS HIERARCHY OF NEEDS THEORY BY Nigerian UNIVERSITY WORKERS A CHALLENGE TO UNIVERSITY ADMINISTATORS. Interdisciplinary Journal of Contemporary Research In Business4. 1 , pp. 79-85.2. 7 TouristsReflections on Experience. In Pearce,P. L. (2005) Tourist Behaviour-Themes and Conceptual Schemes (pp. 162-172).3. Rabotic, B. (2010). overlord TOURIST GUIDING THE IMPORTANCE OF INTERPRETATION FOR TOURIST EXPERIENCES. In power of tourism and Hospitality Management in Opatija. Biennial International Congress. Tourism & Hospitality Industry (pp. 1157-1167).4. (1993). Interpretation and the Role of the Guide. In Reinhold, K. L.The Professional Guide-Dynamics of Tour Guiding (pp. 65-85). New York.5. Wicks, A. M., & Roethlein, C. J. (2009, Spr ing). A Satisfaction-Based Definition of Quality. The Journal of Business and scotch Studies15. 1 , pp. 82-97,110-111.6. Wang, K., Jao, P., Chan, H.,Chung, C. (2010) Group Package Leaders Intrinsic Risks. archives of Tourism Research. Vol37 (1), pp154-179